Marin County v. Deloitte: Learn From This ERP Implementation Failure to Drive Success

Marin County v. Deloitte: Learn from this ERP Implementation Failure to Drive Success

By | Article, Case Study, Change Management, ERP implementation

ERP implementation failure is a pretty easy topic to write about – fresh material is delivered to my door almost daily. Consider, for example, the California County of Marin’s recent $30 million lawsuit against Deloitte Consulting LLP.

In that case, Marin County hired Deloitte to implement an SAP ERP system. Marin spent $18.6 million on system and implementation costs. For all of that money, what did it get? A malfunctioning system, administrative lock-ups and headaches.

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