Canadian manufacturers and distributors are increasingly turning to ERP to help them improve their fortunes, especially in the face of low-cost foreign competition and the high Canadian dollar. Many hope that ERP — or enterprise resource planning — software will help them become more efficient, productive and profitable. Unfortunately, too many companies learn that the path to ERP-driven value is more like a labyrinth with no exit than like a well-lit garden trail.
Imagine waking up one day to find out that your company's supply chain has ground to a halt, making it impossible to fulfill $100 million worth of orders. For Hershey's confectionary manufacturing and distribution operations, this nightmare came true in 1999.